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Good afternoon! Thank you for your question. I forwarded your inquiry to our technical support / customer service department and they have indicated that there may be a number of reasons for this. Without asking a few more questions, it would be difficult to diagnose the problem specifically.
I would ask that you give us a call on our toll-free consumer hotline at 800-860-7638. You’ll be connected with one of our technical support representatives who can work with you to resolve the issue.
Sincerely,
Mark Vance
Chief Marketing Officer
AWTP, LLC (parent company of RainSoft)Nelson,
Thanks for the email. I have asked our customer service department to provide that manual to me in pdf form. As soon as I receive it, I’ll send it over via the email address you provided.
If you have any other questions, please feel free to contact us at comments@rainsoft.com.
Thanks!
Mark Vance
Chief Marketing Officer
AWTP, LLC (Parent company of RainSoft)Hello!
I believe the model you have may be a RainSoft AQ24CT. I am unable to post the manual to this forum, but I’d be happy to send you a pdf version. Simply contact me via the following email address and I’ll be happy to reply and attach the document. You might also wish to contact our Customer Service Hotline. That toll-free number is 800-860-7638.
The email address is comments “at” rainsoft.com. Just replace “at” with @ and remove the spaces.
Thanks!
Mark Vance
Chief Marketing Officer
AWTP, LLC (Parent company of RainSoft)Hello! Please send us an email with your contact information, and we’ll have someone from our corporate technical support department contact you. Simply send us an email to comments “at” rainsoft.com just replace “at” with @ and remove the spaces.
Hopefully we can help!
Sincerely,
Mark Vance
Chief Marketing Officer
Aquion Water Treatment Products, LLC.
(Parent Company of RainSoft)Hello!
In case you have not heard from someone about this issue, there may be a way we can help. When you have a moment, please send us an email with your contact information and we’ll be happy to give you a call to discuss the issue. You can send us an email at “comments at rainsoft.com”
Just replace the “at” with “@” and remove the spaces. We monitor this email inbox daily and are eager to help.
Sincerely,
Aquion Water Treatment Products…the parent company of RainSoft.
Hello!
When you have a moment, please send us an email with your contact information and we’ll be happy to give you a call to discuss the issue. You can send us an email at “comments at rainsoft.com”
Just replace the “at” with “@” and remove the spaces. We monitor this email inbox daily and are eager to help.
Sincerely,
Aquion Water Treatment Products…the parent company of RainSoft.
Handyman is correct. While RainSoft is not affiliated with discussions.tommmymac.us, we do value the relationship we have with the visitors to this site.
As the new Chief Marketing Officer I can tell you that we take our commitment to customer satisfaction seriously. We have more than 200 independent authorized dealers around the world who represent our brand and the products we have manufactured in the US since 1953. As with every organization that serves as many customers as we do, there is bound to be an opportunity for improvement somewhere along the line. Where we find out about issues, it is our commitment to address it positively and proactively.
While we know that making everyone happy is an admirable goal, it is sometimes easier said than done. We just have to work harder. You have our promise that if you raise an issue or concern with us here or via our email address (comments at rainsoft.com – just replace “at” with “@” and remove the spaces), we will work very hard to resolve the issue.
Thank you!
