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    • #70773
      stparrot
      Participant

      In a renvoation project I installed 14 Vetter double hung 44 inch windows with low E glass, one was tempered. Of the 28 frames (top and bottom) 15 have warped and bowed and make it impossible to shut the windows with the seals in. This problem was reported to the distributor shortly after installation and it’s taken nearly a year to get the vetter representative out. Despite the warranty and product defect, their response is, “there are so many, would the owner pay for half”. This is insane. The Vetter rep says the tolerance on warp and bowing is 1/4 inch. With 1/4 inch bow, the windows will not close!

    • #295273
      Bruno1949
      Participant

      Like yours, double glazed, Low E glass. 14 of them in fact. Over the next few years I had a number of panes rupture the air-tight seal and actually had a few on the south side crack the inner glass. Anderson’s answer? A big service truck showed up and they replaced every sash! Every one!

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