Recently, I had a new countertop installed..Silestone with an undermounted sink. I retained my previous kitchen faucet to reinstall it. A handyman I hired, told me that my faucet won’t work, cause the nipple isn’t long enough to get a locknut around it. He said I had to get a nipple extension…well, I went to lowes, two local plumbing supply stores and no one could help me. How odd, Lowes sells faucets and countertops, but the faucets only fit for sinks. I was considering in buying a new faucet, but it would have to be on special order. In the meantime, I cannot use water in the kitchen. I called Moen, the maker of my faucet for any info that they can give me on a repair kit or something a plumber told me that most company’s have them> Naturally these days all one gets is a ‘robot’ voice telling you that there is awaiting time of 1 hr and 15 minutes. having no choice I left my phone number and sure enough I got callback an 1 hr and 30 minutes. later. As soon as I heard a live voice, and I said hello, the phone line went into a dial tone. Whatever happened to company’s that were always consumer conscious…that one has to wait an hour and a half just to ask a question. Been without water now over the weekend and now on its 5th day. I can’t even buy one that fits or at the least have to wait a few more days for delivery. The countertop company never even gave me any warnings about my faucet won’t fit correctly because the difference in sizes.
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