Granite Countertops

[Unregistered-ire321]

We recently had new cabinets and granite countertops installed in our kitchen. The granite people did a lousy job on the seams and several are uneven or raised on one side. One has even cracked. In addition. the sink was installed crooked and shifted to the rear. It is an undermount sink and, due to the offset, you can see the caulking which looks sloppy. Plus, some of the granite edges were not polished and look rough. Finally, the stove is now lower than the countertops. The graninte and cabinet people said the sink cannot be fixed because they claim the sink is glued in place and they would have to destroy the counter top and cabinets to fix it. They are also balking on fixing the seams and now say it is all acceptable. They initially agreed that the sing was bad. Does this sound right, and what are our options. Several thousand is owed on the contract.

[KitchenJames]

It sounds like you did not hire a quality shop or one this has no experience.

(1) The sink is glued in place with silicone and can be taken out and placed back in. Keep in mind that silicone does not like to stick to silicone so they have to do a very good job of cleaning both surfaces after they take it out.

(2) On the seams they should have a jig for there polisher that will let them polish and in worse case hone than polish the surface. When this is done you will not feel any seam but it will still be visible.

(3) On the polishing they can dry polish any spot they missed or did a sloppy job on.

(4) The range has adjustable legs on the bottom that the technician can use to raise the height of it.

Remember just because it was a good price does not make it the company to do business with. Any (I should say most) Kitchen & Bath dealer would have no issue on making sure your countertop issues were taken care of.

If you have not paid the remainder of the balance on the granite I would get a few quotes from some other fabricators and pay them out of that.

If you need to find a good fabricator to come in and fix these issues you might check with http://www.marble-institute.com/

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