Tommy Mac Discussions › Forums › Fix-it Forum: Home Improvement & Do It Yourself Repair Forum › Ceiling Fan › The Obvious Suggestion …
You didn’t mention it but did you talk to Home Depot (which is where my $$$ says you bought it)? Also, there may be Customer Support info in the paperwork that was provided to you.
My best to ya and hope this helps.
Jay J -Moderator
PS: God Bless America!